Whether at sea or during a port call, the director is responsible for overseeing the passengers’ well-being. He is responsible for welcoming them, but above all for ensuring their entertainment during the cruises. If there is a gala evening, he organises it and introduces the ship’s senior officers to the passengers on that occasion. He informs passengers about the various services on board and organises the daily programme of activities.

Qualities and skills

• Ability to work at sea
• Leadership and decision-making skills
• Human resources management skills
• Customer service skills
• Financial and material management skills
• Knowledge of regional and national tourist information to be provided to customers/passengers
• Promotion of tourism products
• Development and promotion of travel products
• Reception and tourist guidance

Educational and training requirements

University degree in hotel management or marketing University degree in business administration

Sectors and organisations

This role is found in the passenger transport sub-sector. Cruise directors generally work for cruise lines or tour operators.

Source: LH PORT CENTER – Further information at www.lhportcenter.com